Terms & Conditions

1. Introduction

These Terms and Conditions govern your use of the website activeailab.com and any services, products, software, platforms, or consulting provided by ActiveAI Lab Ltd (“we”, “us”, “our”).

ActiveAI Lab Ltd is a company registered in England and Wales.

By using our website or engaging our services, you agree to these Terms. If you do not agree, please do not use our services.

2. Our Services

ActiveAI Lab Ltd provides services including but not limited to:

- AI consulting and strategy

- AI automation and agent implementation

- marketing and lead-generation systems

- directory listings and platforms

- software integrations and CRM configuration

- digital marketing services

- training, advisory and implementation support

Services may be delivered directly by ActiveAI Lab Ltd or via partner platforms, subcontractors, or third-party software providers.

3. No Guarantee of Results

While we aim to deliver high-quality work, we do not guarantee specific business outcomes, including:

- increased revenue

- lead generation volume

- search engine rankings

- AI visibility or discoverability

- automation performance

- system uptime of third-party tools

Business outcomes depend on multiple factors beyond our control, including market conditions, client actions, platform policies, and data quality.

4. Client Responsibilities

Clients agree to:

- provide accurate information and access when required

- respond in a timely manner to requests for approval or input

- ensure they have rights to use any data, content, or materials provided to us

- comply with all applicable laws when using systems we create

Delays caused by missing information or approvals may affect delivery timelines.

5. Third-Party Platforms & Tools

Our services frequently rely on third-party platforms such as:

- CRM systems

- AI providers

- marketing platforms

- hosting services

- payment processors

- integrations and APIs

We are not responsible for outages, policy changes, pricing changes, or failures of third-party platforms.

Use of such platforms may also be governed by their own terms.

6. AI-Generated Outputs

Where we deploy AI tools or systems:

- outputs may be probabilistic and not always accurate

- human verification is recommended before relying on outputs

- we accept no liability for decisions made solely on AI-generated content

AI systems may evolve over time, affecting performance or outputs.

7. Fees and Payments

Unless otherwise agreed in writing:

- invoices are payable within 7 days

- work may be paused for overdue invoices

- setup or implementation fees are non-refundable once work has commenced

- subscription services may renew automatically unless cancelled

We reserve the right to charge interest on late payments in accordance with UK law.

8. Intellectual Property

Unless otherwise agreed:

- clients retain ownership of their data and brand assets

- ActiveAI Lab Ltd retains ownership of our methodologies, templates, systems, and frameworks

- reuse of our proprietary materials without permission is prohibited

We may showcase anonymised project outcomes or case studies unless confidentiality is agreed in writing.

9. Confidentiality

We will treat client information as confidential and will not disclose it to third parties except:

- where required to deliver services

- where required by law

- where information is already publicly available

10. Limitation of Liability

To the fullest extent permitted by law:

- ActiveAI Lab Ltd shall not be liable for:

- indirect or consequential losses

- loss of revenue, data, or opportunity

- platform failures or third-party issues

- misuse of systems after delivery

Our total liability shall not exceed the amount paid for the services giving rise to the claim.

Nothing in these terms excludes liability for fraud, death, or personal injury caused by negligence.

11. Termination

Either party may terminate services with written notice.

We may terminate immediately if:

- invoices remain unpaid

- services are used unlawfully

- the client breaches these Terms

Upon termination, outstanding fees remain payable.

12. Website Use

You agree not to:

- misuse the website

- attempt to access restricted systems

- scrape or copy content without permission

- upload harmful or unlawful content

13. Privacy and Data Protection

We process personal data in accordance with UK GDPR and our Privacy Policy.

14. Changes to These Terms

We may update these Terms periodically. Continued use of our services indicates acceptance of the revised terms.

15. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Details

ActiveAI Lab Ltd
3rd Floor, 86-90 Paul Street, London, EC2A 4NE
Email: [email protected]
Website: activeailab.com